Gurg BPO/KPO provides a broad range of services, from customer relationship management, back office transaction processing, to industry-specific solutions. The key element of service delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardisation, process optimisations and process re-engineering.

     The cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at Gurg are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole range of customer facing offerings, including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, banks, financial service companies, retailers and OEM's.

     Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

     Our employee IT help-desk services provide technical problem resolution and support for corporate employees. Examples of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).